Unfortunately, your request of exchanging or upgrading tickets would not be part of the guarantee. Your order was placed in November of 2018, delivered with the tickets requested in December of 2018, and will be valid for the show date in question. However, since the tickets requested were available, they proceeded as you had requested. If the requested tickets are no longer available, the supplier could fulfill the order with equal or better seating to prevent you from needing to reorder tickets. The “or better” would be based on inventory available at the time of processing by the supplier of the tickets. Our 100% guarantee on your order would be that the tickets are the tickets you had requested or better, that the tickets are valid for entry, and that the tickets will arrive in time for your event. This policy would be from the point of purchase, with the end user, the supplier and the website all agreeing to this term.

Each order would be placed with a final sale policy, which would be standard for event tickets. Sadly, being that we are only the exchange in which the tickets are being listed on, and we do not own any inventory, we are unable to make exchanges or cancellation of orders. I have reviewed your order and would see that you did contact us asking to exchange or cancel the event tickets the day before the event was to take place. We are sorry to hear about your disappointment with your order. Ticket Network appears not to be a legitimate company as much as a criminal enterprise. On top of dealing with the stress of the medical issue now we are now burdened by the loss of our original ticket money and an as-yet undermined liability for the resale we are being penalized for. An email to Ticket Network requesting a refund has gone unanswered. too late to satisfy the resellers and not in time to go ourselves since we are miles away.

On August 8, just 2.5 hrs before the performance we were sent just one pair of tickets. August 6 came and went and no tickets but the ticker resellers say we we are iable for the cost of replacement plus a penalty. We put them up for resale and agreed to send them when we were to receive them (August 6). Asked for refund was told ticket sales are final and they recommended we try and sell them though ticket resellers. In July a serious health issue made it impossible to go. The information post-sale said they would be delivered electronically by August 6. Paid for 2 sets of 2 seats each tickets to classical music concert at Tanglewood MA in late June for August 8 performance.

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